Order support
Help with your order.
Follow your book from printing to your door, and find out what to do if something isn’t right.
Where is my book?
What happens after you order
Order placed
We’ve received your order and payment, and your book files are being prepared for print.
Printing
Your book is printed and bound by our UK print partner. This usually takes 2–4 working days.
Dispatched
Your book is on its way with a tracked service. You’ll see the tracking link in your account.
Something not right?
Email [email protected] with your order number, or use our contact form. We aim to reply within two working days.
Where can I see my order?
Sign in and open Settings → Print orders. Each order shows where it is, and a tracking link once it has been dispatched.
How long will my book take?
Printing usually takes 2–4 working days, and tracked UK delivery 3–7 working days after that. Busy periods, such as before Christmas, can take a little longer.
My book arrived damaged or with a printing fault
We’re sorry. Please contact us within 30 days of delivery with your order number and a photo of the problem, and we’ll reprint it or refund you. See Returns & refunds.
My book hasn’t arrived
Check the tracking link in your account first. If it shows no movement for five working days, or says delivered but you don’t have it, contact us and we’ll look into it with the courier.
Can I change my order or address?
Contact us as soon as possible. We can usually change the address or cancel before your book goes to print; once it is printing, it can’t be changed.
I spotted a mistake in my story after ordering
Every book is printed exactly as you approved it in the preview, so please check each page carefully before ordering. If your book hasn’t gone to print yet, contact us straight away and we’ll try to help.